Gilbarco Inc., a leading provider of technology solutions for the retail and convenience store industry, has announced enhanced support services for its popular Passport point-of-sale system. The company’s new support offerings are designed to help retailers maximize the value of their Passport investment by providing comprehensive assistance and guidance to ensure smooth operations and increased profitability.
The Passport point-of-sale system is a key component of Gilbarco’s comprehensive suite of retail technology solutions, which also includes forecourt equipment, payment systems, and back-office software. As a fully integrated solution, Passport enables retailers to efficiently manage their entire operation, from inventory and pricing to customer loyalty programs and compliance with regulatory requirements.
With the launch of its enhanced support services, Gilbarco is reaffirming its commitment to helping retailers succeed in today’s competitive marketplace. The company’s team of expert technicians and consultants is available around the clock to address any issues that may arise with the Passport system, providing timely assistance and personalized guidance to ensure that retailers can continue to serve their customers effectively and maintain high levels of operational efficiency.
“We understand that our customers rely on the Passport system to run their businesses smoothly and profitably, which is why we are constantly striving to enhance our support services to meet their evolving needs,” said John Smith, Vice President of Customer Support at Gilbarco. “Our team is dedicated to providing the highest level of technical expertise and customer service to help retailers get the most out of their Passport investment and achieve their business goals.”
The new support services offered by Gilbarco include 24/7 telephone support, remote troubleshooting and diagnostics, on-site assistance, software updates and enhancements, training programs, and proactive monitoring of system performance. Retailers can choose from a range of service packages tailored to their specific needs and budget, ensuring that they receive the right level of support to keep their operations running smoothly and their customers satisfied.
In addition to technical support, Gilbarco also offers consulting services to help retailers optimize their use of the Passport system and identify opportunities for growth and improvement. From streamlining operations and increasing sales to enhancing customer loyalty and compliance with industry regulations, Gilbarco’s team of experts can provide valuable insights and recommendations to help retailers achieve their business objectives.
“We see ourselves as partners in our customers’ success, and we are committed to providing the resources and expertise they need to thrive in today’s fast-paced retail environment,” said Smith. “Whether a retailer is looking to upgrade their technology, expand their business, or improve their bottom line, we are here to help every step of the way.”
The enhanced support services offered by Gilbarco have already been well-received by retailers who rely on the Passport system to run their businesses. “Having access to Gilbarco’s knowledgeable and responsive support team has been invaluable to our operation,” said Jane Johnson, owner of a convenience store in Chicago. “Whenever we have encountered a problem with the Passport system, their technicians have been able to quickly diagnose and resolve the issue, allowing us to keep our store running smoothly and efficiently.”
With its renewed focus on providing exceptional support services, Gilbarco is poised to strengthen its position as a leader in the retail technology industry. By helping retailers maximize the value of their Passport investment and achieve their business goals, the company is empowering its customers to succeed in an increasingly competitive marketplace and thrive in the digital age.
For retailers who are looking to upgrade their point-of-sale system or enhance their technology capabilities, Gilbarco’s Passport support services offer a valuable opportunity to receive expert guidance and assistance every step of the way. With a dedicated team of professionals ready to help around the clock, retailers can rest assured that their operations are in good hands and that they have the support they need to succeed now and in the future.
